What’s new in Customer Support service
Customer satisfaction is our priority and main guarantee of the future. Our staff of qualified engineers and technicians have extensive knowledge of all products, so they can provide detailed information about them, answer to your specific technical requests and offer guidelines for their application.
The technical support of both software and hardware is served from:
Centralized Telephone Support
943 84 84 99
From Monday to thrusday 8:30 - 13:00 and 14:00 - 17:30 / Fridays 8:30 - 14:30
From now on you can also create your incident tickets directly from the web.
It is very simple. Go to this section SUPPORT AND TRAINING / INTEGRAL SUPPORT of the web, click on the “Create a ticket” button and fill in the form, as shown below.
We centrally manage your incidents and requests through tracking tickets.
- Please provide maximum detail so we can give you the best assistance.
- Always keep the created ticket ID for any communication you make with us regarding your issue.
- At the end of your incident, we will send you a notification of closure to indicate if it has been resolved or not.
We will answer your request as soon as possible. Remember that customers who have a maintenance contract have priority over those who do not.