Comprehensive support
Customer satisfaction is our priority and main guarantee of the future. Our staff, made up of qualified engineers and technicians, have extensive knowledge of all products, so they can provide you with detailed information about them, respond to your specific technical requests, and offer guidance for your application.
Support service
In order to offer the best service, and based on our long experience working together with our clients, we have developed a comprehensive customer support service.
Centralized telephone support
Service Desk
We centrally manage your incidents and requests through tracking tickets.
- Please provide as much detail as possible so that we can offer you the best assistance.
- Always keep the ID of the ticket created for any communication you make with us regarding your incident.
- Once your incident has been resolved, we will send you a closure notification so that you can tell us whether it has been solved or not.
Learn about our support services
Software support
Troubleshooting programming or operation issues / Training-related queries and advice.
Hardware support
Troubleshooting by technicians / Technical advice / Breakdown assistance.
Software Maintenance Contract
Advantages of having a Maintenance Contract:
- Measuring system always with the latest software.
- Guarantee of adaptation to the different norms in force at any time.
- Compatibility guarantee of Operating Systems and Hardware (printers and other peripherals).
- Immediate specialized technical support.
- Data exchange with other systems.
Hardware maintenance contract
Advantages of having a Maintenance Contract:
- Planning of the calibrations of your equipment and carefree management of deadlines.
- Guarantee of a better condition of the equipment, thanks to preventive maintenance.
- Prior knowledge of the annual budget for maintenance and calibration of your equipment.
- Benefit from better economic conditions.
Our customers may submit their Complaints and Claims by sending an email to atencionalcliente@sariki.es or via the following form.
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