{"id":9622,"date":"2019-10-28T14:06:22","date_gmt":"2019-10-28T13:06:22","guid":{"rendered":"http:\/\/sariki.adimedia.net\/support-and-training\/comprehensive-support\/"},"modified":"2024-05-02T15:07:11","modified_gmt":"2024-05-02T13:07:11","slug":"integral-support","status":"publish","type":"page","link":"https:\/\/www.sariki.es\/en\/services\/integral-support\/","title":{"rendered":"Integral support"},"content":{"rendered":"\n\n\t\t<h1>\n\t\t\tIntegral Customer Support\n\t\t<\/h1>\n\t<p><strong>Customer satisfaction is our priority and main guarantee of the future<\/strong>. Our staff of qualified engineers and technicians have extensive knowledge of all products, so they can provide detailed information about them, answer to your specific technical requests and offer guidelines for their application.<\/p>\n\t\t<h2>\n\t\t\tSupport service\n\t\t<\/h2>\n\t<p>In order to offer the best service and based on the long experience of working together with our customers, we have developed <strong>an Integral Customer Support Service.<\/strong><\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sariki.es\/wp-content\/uploads\/2019\/08\/soporte-y-formacion-icono-phone-mail.png\" alt=\"soporte-y-formacion-icono-phone-mail\" itemprop=\"image\" height=\"52\" width=\"133\" title=\"soporte-y-formacion-icono-phone-mail\" onerror=\"this.style.display='none'\"  \/>\n<h3>Centralized Telephone Support<\/h3><p>&nbsp;<\/p>\n<a href=\"tel:943848499\">943 84 84 99<\/a><br \/>\n<a href=\"mailto:soporte@sariki.es\">soporte@sariki.es<\/a>\n<p>&nbsp;<\/p>\n<p><em>From Monday to thrusday 8:30 &#8211; 13:00 and 14:00 &#8211; 17:30 \/ Fridays 8:30 &#8211; 14:30<\/em><\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sariki.es\/wp-content\/uploads\/2019\/08\/soporte-y-formacion-icono-desk.png\" alt=\"soporte-y-formacion-icono-desk\" itemprop=\"image\" height=\"55\" width=\"54\" title=\"soporte-y-formacion-icono-desk\" onerror=\"this.style.display='none'\"  \/>\n<h3>Service Desk<\/h3><p><strong>We centrally manage your incidents and requests through tracking tickets.<\/strong><\/p>\n<ul>\n<li>Please provide maximum detail so we can give you the best assistance.<\/li>\n<li>Always keep the created ticket ID for any communication you make with us regarding your issue.<\/li>\n<li>At the end of your incident, we will send you a notification of closure to indicate if it has been resolved or not.<\/li>\n<\/ul>\n\t<a href=\"#\" id=\"trigger-\" role=\"button\" data-modal=\"\" data-node=\"\">\n\t\t\t\t\t\t\t\t\tCreate a ticket\n\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\tPreview\n\t\t\tmodal-\n\t\t\t\t\t\t<p><center><br \/><iframe loading=\"lazy\" src=\"https:\/\/sariki.myservicetonic.com:443\/ServiceTonic\/xhtml\/agentes\/web_form\/web_form.jsf?idWebForm=9&amp;idLanguage=ESP\" width=\"100%\" height=\"900\" frameborder=\"0\"><\/iframe><\/center><\/p>\n\t\t<h2>\n\t\t\tGet to know our support services \n\t\t<\/h2>\n\t\t<h4>Software support<\/h4>\n\t\t\t<p>Troubleshooting programming or operation \/ Consultations on training matters and advice.<\/p>\t\t\n\t\t<h4>Hardware support<\/h4>\n\t\t\t<p>Technician troubleshooting \/ Technical advice \/ Breakdown assistance.<\/p>\t\t\n\t\t\t<div class=\"fl-builder-content fl-builder-content-10028 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"10028\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-5d946a807afd3 fl-row-default-height fl-row-align-center\" data-node=\"5d946a807afd3\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-fixed-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-5d946a807b9d6\" data-node=\"5d946a807b9d6\">\n\t\t\t<div class=\"fl-col fl-node-5d946a807ba71 fl-col-bg-color fl-col-has-cols\" data-node=\"5d946a807ba71\">\n\t<div class=\"fl-col-content fl-node-content\">\n<div class=\"fl-col-group fl-node-5d946a9a8a90d fl-col-group-nested\" data-node=\"5d946a9a8a90d\">\n\t\t\t<div class=\"fl-col fl-node-5d946a9a8a983 fl-col-bg-color fl-col-small\" data-node=\"5d946a9a8a983\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-pp-infobox fl-node-5d946ab83fa0a lista-bullet-green\" data-node=\"5d946ab83fa0a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"pp-infobox-wrap\">\n\t<div class=\"pp-infobox layout-6\">\n\t\t\n\t\t<div class=\"pp-infobox-title-wrapper\">\n\t\t\t\t\t\t<h4 class=\"pp-infobox-title\">Software Maintenance Contract<\/h4>\t\t\t\t\t<\/div>\n\t\t\t\n\t<div class=\"pp-icon-wrapper animated\">\n\t\t\t\t\t\t<div class=\"pp-infobox-image\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sariki.es\/wp-content\/uploads\/2019\/10\/contrato-mantenimiento-de-software-sariki.jpg\" alt=\"contrato-mantenimiento-de-software-sariki\" width=\"620\" height=\"400\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n\t<div class=\"pp-infobox-description\">\n\t\t<div class=\"pp-description-wrap\">\n\t\t\t<span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">The subscription of the annual software maintenance contract guarantees our users the systematic update of versions, as well as the support service during the period of validity of the contract.<\/span><\/span>\r\n\r\n<span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">With each update, a training session in Sariki Metrology is included to inform about new functions and possible applications.<\/span><\/span>\r\n<br>\r\n<strong><span class=\"\" title=\"\">Advantages of having a Maintenance Contract:<\/span><\/strong>\r\n<ul>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\"><span title=\"\">Measuring system always with the latest software.<\/span><\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\"><span title=\"\">Guarantee of adaptation to the different norms in force at any time.<\/span><\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\"><span title=\"\">Compatibility guarantee of Operating Systems and Hardware (printers and other peripherals).<\/span><\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\"><span title=\"\">Immediate specialized technical support.<\/span><\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\"><span title=\"\">Data exchange with other systems.<\/span><\/span><\/span><\/li>\r\n<\/ul>\t\t<\/div>\n\t\t\t<\/div>\n<\/div><\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<div class=\"fl-col fl-node-5d946a9a8a986 fl-col-bg-color fl-col-small\" data-node=\"5d946a9a8a986\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-pp-infobox fl-node-5d946c231cbbc lista-bullet-green\" data-node=\"5d946c231cbbc\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"pp-infobox-wrap\">\n\t<div class=\"pp-infobox layout-6\">\n\t\t\n\t\t<div class=\"pp-infobox-title-wrapper\">\n\t\t\t\t\t\t<h4 class=\"pp-infobox-title\">Hardware maintenance contract<\/h4>\t\t\t\t\t<\/div>\n\t\t\t\n\t<div class=\"pp-icon-wrapper animated\">\n\t\t\t\t\t\t<div class=\"pp-infobox-image\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sariki.es\/wp-content\/uploads\/2019\/10\/contrato-mantenimiento-de-hardware.jpg\" alt=\"contrato-mantenimiento-de-hardware\" width=\"620\" height=\"400\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n\t<div class=\"pp-infobox-description\">\n\t\t<div class=\"pp-description-wrap\">\n\t\t\t<span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">The subscription of the annual maintenance contract guarantees you the integral management of the Maintenance and calibration of your MMC and Measurement equipment.<\/span><\/span>\r\n\r\n<span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">This contract includes preventive maintenance of the systems, repairs if necessary and calibration management.<\/span><\/span>\r\n\r\n<span class=\"\" title=\"\">The contract is completely flexible and tailored to the periodicity and aspects included.<\/span>\r\n<br>\r\n<strong><span class=\"\" title=\"\">Advantages of having a Maintenance Contract:<\/span><\/strong>\r\n<ul>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">Planning of the calibrations of your equipment and carefree management of deadlines.<\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span title=\"\">Guarantee of a better condition of the equipment, thanks to preventive maintenance.<\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span title=\"\">Prior knowledge of the annual budget for maintenance and calibration of your equipment.<\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span title=\"\">Benefit from better economic conditions.<\/span><\/span><\/li>\r\n<\/ul>\t\t<\/div>\n\t\t\t<\/div>\n<\/div><\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\t\n\t\t\t<a href=\"void(0)\" target=\"_self\" aria-label=\"See maintenance contracts\" rel=\"noopener\">\n\t\t\t\t\t\t\tSee maintenance contracts\n\t\t<\/a>\n\t\t<h3><a href=\"http:\/\/get.teamviewer.com\/soportesariki\" target=\"_blank\" rel=\"noopener\">DOWNLOAD<\/a><\/h3>\n\t\t\t\t<a href=\"http:\/\/get.teamviewer.com\/soportesariki\" target=\"_blank\" rel=\"noopener\" itemprop=\"url\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sariki.es\/wp-content\/uploads\/2019\/08\/teamviewer-logo.png\" alt=\"teamviewer-logo\" itemprop=\"image\" height=\"46\" width=\"192\" title=\"teamviewer-logo\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<\/a>\n<p>Use of Team Viewer<\/p>\n<p>for remote<\/p>\n<p>control<\/p>\n\t<p>Our customers can transfer their <strong>Complaints and Claims<\/strong>  sending an e-mail to <u><a href=\"mailto:atencionalcliente@sariki.es\"><strong>atencionalcliente@sariki.es<\/strong><\/a><\/u> or through this form.<\/p>\n\t<a href=\"#\" id=\"trigger-\" role=\"button\" data-modal=\"\" data-node=\"\">\n\t\t\t\t\t\t\t\t\tComplaints and claims\n\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\tPreview\n\t\t\tmodal-\n\t\t\t\t\t\t<p><center><br \/><iframe loading=\"lazy\" src=\"https:\/\/sariki.myservicetonic.com:443\/ServiceTonic\/xhtml\/agentes\/web_form\/web_form.jsf?idWebForm=10&amp;idLanguage=ESP\" width=\"100%\" height=\"900\" frameborder=\"0\"><\/iframe><\/center><\/p>\n\t\t<h2>\n\t\t\tDo you need more info?\n\t\t<\/h2>\n\n","protected":false},"excerpt":{"rendered":"<p>Integral Customer Support Customer satisfaction is our priority and main guarantee of the future. Our staff of qualified engineers and technicians have extensive knowledge of all products, so they can provide detailed information about them, answer to your specific technical requests and offer guidelines for their application. Support service In order to offer the best&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9616,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9622","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Integral support - Customer satisfaction - Metrolog\u00eda Sariki<\/title>\n<meta name=\"description\" content=\"In order to offer the best service we have developed a comprehensive Customer Support Service. We centrally manage your incidents.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sariki.es\/en\/services\/integral-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Integral support\" \/>\n<meta property=\"og:description\" content=\"In order to offer the best service we have developed a comprehensive Customer Support Service. 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