{"id":9622,"date":"2019-10-28T14:06:22","date_gmt":"2019-10-28T13:06:22","guid":{"rendered":"http:\/\/sariki.adimedia.net\/support-and-training\/comprehensive-support\/"},"modified":"2026-07-28T11:30:03","modified_gmt":"2026-07-28T09:30:03","slug":"integral-support","status":"publish","type":"page","link":"https:\/\/www.sariki.es\/en\/services\/integral-support\/","title":{"rendered":"Integral support"},"content":{"rendered":"\n\n\t\t<h1>\n\t\t\tComprehensive support\n\t\t<\/h1>\n\t<p><strong>Customer satisfaction is our priority and main guarantee of the future.<\/strong> Our staff, made up of qualified engineers and technicians, have extensive knowledge of all products, so they can provide you with detailed information about them, respond to your specific technical requests, and offer guidance for your application.<\/p>\n\t\t<h2>\n\t\t\tSupport service\n\t\t<\/h2>\n\t<p>In order to offer the best service, and based on our long experience working together with our clients, we have developed <strong>a comprehensive customer support service<\/strong>.<\/p>\n\t\t<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.sariki.es\/wp-content\/uploads\/2019\/08\/soporte-y-formacion-icono-phone-mail.png\" alt=\"soporte-y-formacion-icono-phone-mail\" height=\"52\" width=\"133\" title=\"soporte-y-formacion-icono-phone-mail\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h3>Centralized telephone support<\/h3><p>&nbsp;<\/p>\n<a href=\"tel:943848499\">943 84 84 99<\/a><br \/>\n<a href=\"mailto:soporte@sariki.es\">soporte@sariki.es<\/a>\n<p><em>Monday to Thursday, 8:30 AM to 5:30 PM<\/em><\/p>\n<p><em>Friday, 8:30 AM to 2:30 PM<\/em><\/p>\n\t\t<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.sariki.es\/wp-content\/uploads\/2019\/08\/soporte-y-formacion-icono-desk.png\" alt=\"soporte-y-formacion-icono-desk\" height=\"55\" width=\"54\" title=\"soporte-y-formacion-icono-desk\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h3>Service Desk<\/h3><p><strong>We centrally manage your incidents and requests through tracking tickets.<\/strong><\/p>\n<ul>\n<li>Please provide as much detail as possible so that we can offer you the best assistance.<\/li>\n<li>Always keep the ID of the ticket created for any communication you make with us regarding your incident.<\/li>\n<li>Once your incident has been resolved, we will send you a closure notification so that you can tell us whether it has been solved or not.<\/li>\n<\/ul>\n\t\t\t<a href=\"https:\/\/sariki.myservicetonic.com\/ServiceTonic\/xhtml\/portal\/web_form\/web_form.jsf?idWebForm=9&amp;idLanguage=ESP\" title=\"Open a ticket\" target=\"_blank\" rel=\"noopener\"  role=\"button\" aria-label=\"Open a ticket\">\n\t\t\t\t\t\t\tOpen a ticket\n\t\t<\/a>\n\t\t<h2>\n\t\t\tLearn about our support services\n\t\t<\/h2>\n\t\t\t\t\t\t<h4>Software support<\/h4>\t\t\t\t\t\n\t\t\t<p>Troubleshooting programming or operation issues \/ Training-related queries and advice.<\/p>\t\t\n\t\t\t\t\t\t<h4>Hardware support<\/h4>\t\t\t\t\t\n\t\t\t<p>Troubleshooting by technicians \/ Technical advice \/ Breakdown assistance.<\/p>\t\t\n\t\t\t<div class=\"fl-builder-content fl-builder-content-10028 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"10028\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-5d946a807afd3 fl-row-default-height fl-row-align-center\" data-node=\"5d946a807afd3\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-fixed-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-5d946a807b9d6\" data-node=\"5d946a807b9d6\">\n\t\t\t<div class=\"fl-col fl-node-5d946a807ba71 fl-col-bg-color fl-col-has-cols\" data-node=\"5d946a807ba71\">\n\t<div class=\"fl-col-content fl-node-content\">\n<div class=\"fl-col-group fl-node-5d946a9a8a90d fl-col-group-nested\" data-node=\"5d946a9a8a90d\">\n\t\t\t<div class=\"fl-col fl-node-5d946a9a8a983 fl-col-bg-color fl-col-small\" data-node=\"5d946a9a8a983\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-pp-infobox fl-node-5d946ab83fa0a lista-bullet-green\" data-node=\"5d946ab83fa0a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"pp-infobox-wrap\">\n\t<div class=\"pp-infobox layout-6\">\n\t\t\n\t\t<div class=\"pp-infobox-title-wrapper\">\n\t\t\t\t\t\t<h4 class=\"pp-infobox-title\">Software Maintenance Contract<\/h4>\t\t\t\t\t<\/div>\n\t\t\t\n\t<div class=\"pp-icon-wrapper animated\">\n\t\t\t\t\t\t<div class=\"pp-infobox-image\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sariki.es\/wp-content\/uploads\/2019\/10\/contrato-mantenimiento-de-software-sariki.jpg\" alt=\"contrato-mantenimiento-de-software-sariki\" width=\"620\" height=\"400\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n\t<div class=\"pp-infobox-description\">\n\t\t<div class=\"pp-description-wrap\">\n\t\t\t<span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">The subscription of the annual software maintenance contract guarantees our users the systematic update of versions, as well as the support service during the period of validity of the contract.<\/span><\/span>\r\n\r\n<span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">With each update, a training session in Sariki Metrology is included to inform about new functions and possible applications.<\/span><\/span>\r\n<br>\r\n<strong><span class=\"\" title=\"\">Advantages of having a Maintenance Contract:<\/span><\/strong>\r\n<ul>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\"><span title=\"\">Measuring system always with the latest software.<\/span><\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\"><span title=\"\">Guarantee of adaptation to the different norms in force at any time.<\/span><\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\"><span title=\"\">Compatibility guarantee of Operating Systems and Hardware (printers and other peripherals).<\/span><\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\"><span title=\"\">Immediate specialized technical support.<\/span><\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\"><span title=\"\">Data exchange with other systems.<\/span><\/span><\/span><\/li>\r\n<\/ul>\t\t<\/div>\n\t\t\t<\/div>\n<\/div><\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<div class=\"fl-col fl-node-5d946a9a8a986 fl-col-bg-color fl-col-small\" data-node=\"5d946a9a8a986\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-pp-infobox fl-node-5d946c231cbbc lista-bullet-green\" data-node=\"5d946c231cbbc\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"pp-infobox-wrap\">\n\t<div class=\"pp-infobox layout-6\">\n\t\t\n\t\t<div class=\"pp-infobox-title-wrapper\">\n\t\t\t\t\t\t<h4 class=\"pp-infobox-title\">Hardware maintenance contract<\/h4>\t\t\t\t\t<\/div>\n\t\t\t\n\t<div class=\"pp-icon-wrapper animated\">\n\t\t\t\t\t\t<div class=\"pp-infobox-image\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sariki.es\/wp-content\/uploads\/2019\/10\/contrato-mantenimiento-de-hardware.jpg\" alt=\"contrato-mantenimiento-de-hardware\" width=\"620\" height=\"400\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n\t<div class=\"pp-infobox-description\">\n\t\t<div class=\"pp-description-wrap\">\n\t\t\t<span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">The subscription of the annual maintenance contract guarantees you the integral management of the Maintenance and calibration of your MMC and Measurement equipment.<\/span><\/span>\r\n\r\n<span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">This contract includes preventive maintenance of the systems, repairs if necessary and calibration management.<\/span><\/span>\r\n\r\n<span class=\"\" title=\"\">The contract is completely flexible and tailored to the periodicity and aspects included.<\/span>\r\n<br>\r\n<strong><span class=\"\" title=\"\">Advantages of having a Maintenance Contract:<\/span><\/strong>\r\n<ul>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">Planning of the calibrations of your equipment and carefree management of deadlines.<\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span title=\"\">Guarantee of a better condition of the equipment, thanks to preventive maintenance.<\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span title=\"\">Prior knowledge of the annual budget for maintenance and calibration of your equipment.<\/span><\/span><\/li>\r\n \t<li><span class=\"tlid-translation translation\" lang=\"en\"><span title=\"\">Benefit from better economic conditions.<\/span><\/span><\/li>\r\n<\/ul>\t\t<\/div>\n\t\t\t<\/div>\n<\/div><\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\t\n\t\t\t<a href=\"javascript:void(0)\" title=\"View maintenance contracts\" target=\"_self\"  data-modal=  role=\"button\" aria-label=\"View maintenance contracts\">\n\t\t\t\t\t\t\tView maintenance contracts\n\t\t<\/a>\n\t\t<h3><a href=\"http:\/\/get.teamviewer.com\/soportesariki\" target=\"_blank\"  rel=\"noopener\">DOWNLOAD<\/a><\/h3><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"http:\/\/get.teamviewer.com\/soportesariki\"  target=\"_blank\" rel=\"noopener\"  itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.sariki.es\/wp-content\/uploads\/2019\/08\/teamviewer-logo.png\" alt=\"teamviewer-logo\" height=\"46\" width=\"192\" title=\"teamviewer-logo\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n<p>Use of Team Viewer<\/p>\n<p>for remote<\/p>\n<p>advice<\/p>\n\t<p>Our customers may submit their <strong>Complaints and Claims<\/strong> by sending an email to <u><a href=\"mailto:atencionalcliente@sariki.es\"><strong>atencionalcliente@sariki.es<\/strong><\/a><\/u> or via the following form.<\/p>\n\t\t\t<a href=\"https:\/\/sariki.myservicetonic.com:443\/ServiceTonic\/xhtml\/portal\/web_form\/web_form.jsf?idWebForm=10&amp;idLanguage=ESP\" title=\"Complaints and claims\" target=\"_blank\" rel=\"noopener\"  role=\"button\" aria-label=\"Complaints and claims\">\n\t\t\t\t\t\t\tComplaints and claims\n\t\t<\/a>\n\t\t<h2>\n\t\t\tDo you need more information?\n\t\t<\/h2>\n\n","protected":false},"excerpt":{"rendered":"<p>Comprehensive support Customer satisfaction is our priority and main guarantee of the future. Our staff, made up of qualified engineers and technicians, have extensive knowledge of all products, so they can provide you with detailed information about them, respond to your specific technical requests, and offer guidance for your application. Support service In order to&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9616,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9622","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Integral support - Customer satisfaction - Metrolog\u00eda Sariki<\/title>\n<meta name=\"description\" content=\"In order to offer the best service, we have developed a comprehensive customer support service. We centrally manage your incidents.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sariki.es\/en\/services\/integral-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Integral support\" \/>\n<meta property=\"og:description\" content=\"In order to offer the best service, we have developed a comprehensive customer support service. 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